Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Personal information (name, email address, phone number)
• Profile information (bio, skills, portfolio, hourly rates)
• Payment information (processed securely through our payment partners)
• Communication data (messages, reviews, feedback)
• Usage data (how you interact with our platform)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Personalize and improve the user experience
• Detect, investigate, and prevent fraudulent transactions

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With other users: Your public profile information is visible to other users of the platform
• With service providers: We may share information with third-party service providers who assist us in operating our platform
• For legal reasons: We may disclose information if required by law or to protect our rights and safety
• With your consent: We may share information with your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through certified providers

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. We may retain certain information for longer periods for legal, regulatory, or business purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze how you use our platform
• Provide personalized content and advertisements
• Improve our services and user experience

8. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@surfixy.com
• Address: Chennai, Tamil Nadu, India
• Data Protection Officer: dpo@surfixy.com